On Friday, 13 November, Michael O'Leary, Chief Executive of Ryanair, delivered the 24th Carmichael Lecture as part of the 2015 Millin Meeting.

On Friday, 13 November, Michael O'Leary, Chief Executive of Ryanair, delivered the 24th Carmichael Lecture as part of the 2015 Millin Meeting.

In this hugely entertaining talk, entitled ‘Ryanair, Always Getting Better’, O'Leary spoke about how Ryanair consolidated its position as Europe's largest airline and has delivered record growth, by improving its customer experience.

Watch O’Leary speak about how Ryanair has consolidated its position as Europe’s largest airline and has delivered record growth, by improving its customer experience